The Quickest Ways to Reach Us
Call us at (855) 488-8250 and you will get a person who works with these puppies daily. If you would rather write, fill in the form on this page with as much detail as you can — the breed or the specific puppy you are asking about, the store you plan to visit, and the best time to reach you. That detail lets us answer properly on the first reply instead of trading messages for a day.
Ask About a Specific Puppy
Most of the questions we receive start with a puppy someone has already spotted online. Have a look through puppies for sale first, note the ones you like, and send us the names or breeds. We can tell you what a puppy is like away from the camera: how it handles noise, whether it settles quickly, how it plays with its littermates, and what its grooming routine is likely to become.
Meet a Puppy Over Video
If you live too far away for a casual drop-in, start with a video call. You get to watch a puppy move, react and interact in real time, which is far more informative than a photo set, and you get to ask questions as they occur to you. Book a slot on our virtual puppy meet page and we will bring the puppies you asked about to the camera. The purchase itself still happens in person, in store, once you have met face to face.
Visit Either Store
Our Clermont store, near Orlando, is at 9310 US-192, Suite 102, Clermont, FL 34714 — see the Orlando store page for directions and current hours. Our Goodlettsville store, north of Nashville, is at 1211 Louisville Hwy, Goodlettsville, TN 37072, with the same details on the Nashville store page. Walking in is entirely welcome; calling ahead simply means the puppies on your list will be ready when you arrive.
Questions We Answer Every Day
Families ask us about payment plans and what they need in order to apply, about the terms of our 15 year limited puppy health warranty*, about what a puppy’s price already covers, about travel arrangements for a long drive home, and about which breed suits an apartment, a fenced yard or a household that is out all day. Ask any of it. Nothing on that list is a bother, and the answers are easier to give before a visit than after one.
If You Have Already Taken a Puppy Home
Our job carries on after the paperwork. Families call us about feeding amounts, crate routines, house training, grooming intervals, coat changes at six months and what to expect at the first vet appointment, and we answer all of it for as long as you keep asking. We also give our customers access to professional training resources at no cost, which are most useful in the first fortnight while habits are still forming — ask in store or mention it when you call. If something about your puppy is on your mind at week one or at year five, get in touch and speak to a person rather than searching for an answer at midnight.
Working With Us in Another Way
Breeders, veterinarians, rescue organizations and community groups reach us through the same form and the same phone number. Say who you are and what you are proposing in your first message, and it will reach the right person here.